Estimated delivery time within 2-4 working days: The other circumstance that may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but unfortunately is beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
Damaged Goods: We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email customer care at hello [at] santafixie [dot] com
Complaints / Feedback / Recommendations: Please feel free to send us any feedback, suggestions or comments you have about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us at hello [at] santafixie [dot] com.
If the manufacturer finds that the problem is due to misuse or neglect, they reserve the right to levy a charge for the repair and return of the bicycle.