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We do our best to make sure the bicycles are exactly as described on the website. It does occasionally happen that the bicycles may not be exactly what you imagined it to be, maybe the size wasn't right for you, which means that you would like to return or exchange the bicycle.
Within 30 days of having received your bicycle, you are able to either return or exchange your bicycle. The bicycle will only be accepted if it is in as new condition. We will only accept returns if they are in the same condition as when you received them. In no case will we accept a return with traces of use, scratches, assembly marks, dirt on the tires, damage caused by improper packaging, or any other type of damage that would make it impossible to put the bicycle back up for sale. Please note that if you have assembled the bicycle, we cannot accept it, as it will have assembly marks.
Additionally, the bicycle must be returned in a properly closed box and adequately protected to limit the risk of damage during the return transportation. It's best to send it back in its original box. If we receive the bicycle in a defective package or if the bicycle is scratched or damaged due to improper packaging, we will not accept the return and will send the bicycle back to you at your expense.
What we ask to be able to set everything in motion is the following, which can be emailed to [email protected]
· Your order number, bicycle model, contact information and date you received the bicycle. · A brief and accurate description of the reason for returning/exchanging the bicycle. · Pictures of the bicycle, so we can confirm in what condition it has been sent back to us; the more you send us the better it is to keep you fully informed. · If the bicycle arrived with damages upon you receiving it, please send detailed pictures of the faults.
Once we have received all the information, been able to evaluate the condition and reason of returning the bicycle, we will contact you to go through the next steps of returning or exchanging the bicycle.
